Products and services
Welcome to the next generation of Telecom Expense Management Solutions that revolutionises value, revenue and efficiencies
Annualised, Performance & Monthly Analysis Reporting
Ultimately, customers want to know how their services, expenses and solutions are performing in a simplified and visual display. Along with administration documents, Lumify provides customised analysis reporting that consolidates all customer billing accounts with simple and effective reporting specialisations.
Instead of reading through hundreds or thousands of pages on multiple invoices each month, Lumify analysis reporting provides customers with exactly what they need to know – customised in a format of their preference.
These reports offer a large range of reporting metrics and formats so at a glance customers are able to easily understand their monthly expenses and track their budgeting requirements without the need to trawl invoices and old worksheets every month, some of which are listed below:
Budget Planning, Forecasting & Management Solutions
Telecommunications expenses is often one of the largest fixed costs for businesses today, yet customers’ ability to accurately budget and forecast these expenses are notoriously unreliable due a lack of transparency and controls. Customers generally will predict their future forecasting based off historical costs, which can limit investments into other growth areas in the business. Giving you the ability to reliably forecast budgets and managing the tracking and performance of these budgets can radically change your business growth potential.
Lumify allows us to fully integrate the design, implementation and budget management of this for you, virtually eliminating “Cost Creep” and continually driving down costs throughout projects and beyond. This budgeting capability allows customers to build current cost expectations based on historical cost averages for the following:
Few organisations truly achieve this level of cost control for the telecommunication expenditure, providing significant advantages and insights into IT digitisation and investments. Lumify has been specifically designed to help create à Manage à Achieve your budgeting requirements.
TEM / TLM Solutions
Business customers have struggled for years to properly manage and maintain their telecom data and vendors. With customers having more carrier selection than ever before and data overload, a genuine Telco Expense / Lifecycle Management platform that centralizes and simplifies information is long overdue.
Lumify has been developing their technology for nearly a decade, with industry professionals and customer feedback – we developed Australia’s first genuinely carrier agnostic platform that solves real world challenges.
Lumify’s custom built TEMs platform is a dynamic solution offering for customers – as it not only provides them a simplified and easy to understand expense service but drives efficiencies into your business through analytics and big data. Don’t just align with a carrier because it’s too hard to comprehend another’s information – Lumify TEM rebalances and benchmarks all carriers in a simple to manage package for you.
End User Customer Portals
Whether it be carrier invoice manual reviews or wrestling with rudimentary developed and data poor carrier specific portals, customers have been starved from information. Just like how Xero & MYOB transformed accounting and taxation industries, Lumify offers the exact same benefits for customers in telecommunications.
Customers often require or prefer to engage directly with the billing and expense management administration of the platform. Given the share complexity and various number of customer portals that the average business engages with, it is essential that the customer interface promotes simplicity and engagement. Customers typically have internal workflows and user access requirements, which can create cumbersome workflows and inefficiencies.
Little wonder why telecommunications is so poorly perceived.
Lumify provides very specific customer integration and access points, putting them in control of exactly who and what they can view and engage with. Given the vast array of modules and features Lumify can provide, creating a seamless onboarding and customer integration model is a key measure of the Lumify success model:
Analytics Tools & Widgets
Ultimately Lumify’s most impactful service to our customers are the feature rich capabilities that exist within the platform, designed for customers to make the job of managing their services easy. The industry tends to provide tools both sparingly and behind layers of difficult terminal access solutions, and this is particularly difficult with a broad range of carriers across multiple account types.
Being designed by industry professionals & customers, for customers – not carriers or misleading salesman. Lumify was initially designed with a broad range of tools and analysis capabilities to solve real world customer issues. While many of the tools and features are intertwined into the daily use of the platform, the ability to customise tools and widgets to meet new requirements is a significant benefit to evolving businesses.
Customised Reporting Tools
Managing your Telecommunications relies upon your ability to generate and maintain service reports and asset registers. Customers typically rely upon static spreadsheets that are not inherently aligned with live and updated information, when organising reports and audit documentation – leading to ongoing issues with accuracy and efficacy.
Lumify provides these reports in pre-made formats for customers, with customisable options depending on the specific requirements each customer may require.
This allows customers to access up-to-date and powerful reporting solutions from Lumify directly, taking more control and driving efficiencies. Some to the reporting tools available include:
Having this information highly available and constantly up to date is not just convenience, this is critical for a team to manage services effectively, driving down costs and making quick decisions that mitigate risks. Specifically, as it relates to cost savings, customers without accurate records often disconnect services incorrectly or refrain from cancelling services until they have spent more time re-auditing.
Invoice Processing
It is common practice today for enterprise customers to manage multiple invoices from multiple carriers, every month. With issue dates scattered throughout billing cycles and billing formats varying between carriers so much, this creates significant challenges for business and a disproportionate resource allocation.
Lumify has mastered invoice management for carriers in Australia, processing hundreds of thousands of line items every single month and more than 50 Australian carriers. The invoice management system in the Lumify platform automates and simplifies processes to catch errors quickly and save you time and money.
Lumify receives invoices from your carriers in any form, reviews them for accuracy, and presents them in consolidated reporting mechanisms for you. Lumify will direct customers for specific payment amounts per account and carrier, taking into account any errors we have found and that are under review with your carrier (on your behalf).
Digitise, analyse, process and report on all your telco invoices, with Lumify.
Inventory Management
Telecommunication management is a data intensive category, customers routinely struggle to manage and comprehend their service inventories that promotes cost reductions and controls. Expenditure overages occur when an organisations records are not aligned with their true inventory, leading to excessive purchases and double billing services.
Lumify’s platform focuses upon inventory management as a TEM solution, while also integrating IM into all our billing control features for End User Customers.
By ensuring inventory records are accurate and lifecycle managed accordingly, customers are able to visualise their current expenditure and plan for the future.
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Stop being in the dark about your business’ telecommunications.
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